Hybrid Digital is the apparel print on demand partner to some of the biggest entertainment, music and sports brands in the world – Disney, Marvel, Warner Bros, Nickelodeon, Paramount, Universal, Beatles, Pokémon, NBA, NFL, NASCAR, Rolling Stones, Star Wars and others.
The Sr. Manager of Ecommerce Operations is responsible for all active listings across our ecommerce channels. The position leads a team of account operational managers and is responsible for leading the ad spend on 3rd party marketplaces. The Operational responsibilities include creating and implementing best practices in creating and mapping listing content and data feeds to maximize our margins across selling channels and solving listing issues. Key responsibilities will be managing the Ad Spend manager, developing strategies to maximize ROI and managing the marketing budget.
What You'll Do
- Partner to drive revenue by managing the growing ecommerce catalog, both in-platform and via software integrations
- Cross-functional collaboration with members of creative, merchandising, IT/Dev, and production teams
- Develop and implement listing strategies and workflows that promote merchandising efficiencies.
- Audit account listings daily with an emphasis on quality and accuracy, brand compliance, and error resolution
- Maintain technical compliance for our selling accounts by working with our account managers on platform
- Maintain an understanding of current ecommerce technology trends and consumer behavior, and provide recommendations for improving the ecommerce customer experience
- Monitor and report on the performance of sponsored product ads (ad creation is not a responsibility)
- Management/Ownership of Ad Spend/Marketing budget
- Partner with key account team to drive revenue for 3rd party marketplaces
What You'll Need
- Bachelor's degree in business or marketing, or 7+ years of relevant experience
- 3+ years of experience in ecommerce listing management
- 4+ years of experience in developing successful ad spend strategies and results
- Thorough understanding of e-commerce product listings, organic SEO, paid product ads, and product data feeds
- A willingness to independently find solutions to problems by using internal, external and internet-based resources
- An entrepreneurial drive to be the ecommerce expert in our business
- Bonus points for experience in Rithum (Channel Advisor), Amazon Seller Central, Amazon Vendor Central, Walmart Seller Center, SQL
Hybrid Digital is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
